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AlphaSense is a market intelligence platform trusted by over 6,000 enterprise customers, including a majority of the S&P 500. The company combines AI-driven search with public and private content (equity research, company filings, event transcripts, expert calls, news, and trade journals) to help sophisticated organizations remove uncertainty from decision-making. Founded in 2011 and headquartered in New York City, AlphaSense has 2,000+ employees across offices in the US, UK, Finland, India, Singapore, Canada, and Ireland.
The Director, Account Management role leads a team of Account Managers focused on driving renewals and expanding customer relationships across the APAC region. This is a people-management position reporting to senior leadership, with responsibility for team performance, revenue growth, talent development, and customer outcomes.
Key responsibilities include:
- Lead and mentor a team of Account Managers to exceed renewal targets and identify growth opportunities
- Drive customer retention, reduce churn, and expand revenue through deeper client relationships and product adoption
- Manage revenue forecasting, talent development, and customer narratives with data
- Coach the team on call coaching, best practices, and accountability
- Provide performance visibility to leadership and recruit top talent
- Collaborate with sales and Account Executives to close deals and drive growth outcomes
- Handle escalations and build relationships with senior-level clients
The role sits at the intersection of customer success and sales, requiring a strategic leader who can operationalize customer journeys, develop people, and drive commercial outcomes. You'll work with Fortune 5000 companies on seven-figure deals and strategic account servicing.
REQUIREMENTS:
- 7+ years of experience in sales, account management, or client success, with at least 3 years in people management
- Proven experience working seven-figure deals, strategic account servicing, and renewal negotiations
- Strong aptitude for learning in a technical SaaS environment
- Experience operationalizing the customer journey
- Confident, consultative, client-facing professional with proactive personality
- Ability to thrive in dynamic, entrepreneurial environments
- Strong rapport-building skills and positive, energetic attitude
- Excellent oral, written, and presentation skills
- Strong time management under pressure
- Willingness to travel as needed
