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PayJoy is a mission-driven Public Benefit Corporation providing secured credit solutions to underserved customers in emerging markets. The company has served over 18 million customers as of 2025 and operates profitably with a focus on financial inclusion and sustainable growth.
The Digital Experience Manager leads performance analytics for PayJoy's Digital Direct-to-Consumer (D2C) channel across all markets. This role owns the analytics strategy and execution for the D2C channel, responsible for identifying performance opportunities, diagnosing trends, and extracting actionable customer insights.
Key responsibilities include:
- Designing and executing strategic analytics initiatives that drive channel performance
- Conducting deep-dive analysis using SQL and data tools to uncover insights
- Translating complex data findings into clear narratives for senior leadership
- Collaborating with Finance, Risk, and operational teams to align channel performance with company-wide financial goals
- Monitoring and optimizing channel metrics to ensure scalable, profitable growth
- Providing data-driven recommendations to support business decisions
The ideal candidate is analytically rigorous yet business-minded—comfortable moving from SQL queries to executive presentations. You should excel at identifying patterns in data, asking the right questions, and communicating findings in ways that drive action. Experience with financial services, emerging markets, or D2C channels is valuable. The role requires strong communication skills, strategic thinking, and the ability to influence cross-functional teams without direct authority.
