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Grammarly, now part of Superhuman, is seeking a Digital Customer Success Manager to lead scaled customer success efforts for the Grammarly for Education segment. This is a new, high-investment area for the company in FY26.
You will own the complete post-sales customer lifecycle for 400+ assigned accounts, driving adoption, retention, and expansion. Key responsibilities include managing the renewal motion with pricing negotiations, partnering with Sales on expansion and cross-sell opportunities, conducting account reviews at scale, and training customers on Grammarly's tools to help them achieve their objectives. You'll drive feature adoption, contribute to process improvements, and synthesize customer feedback to inform product and go-to-market strategy.
The role requires 2+ years in Customer Success, Sales, Support, or Account Management, with a proven track record of exceeding quota targets and delivering customer satisfaction. You should be comfortable managing high customer volumes, making data-driven decisions using CRM systems (Salesforce, Outreach experience a plus), and working independently in a fast-paced environment. Strong relationship-building skills, understanding of subscription business models (freemium, trials, upsells), and fluent English proficiency are essential.
Superhuman offers a remote-first hybrid culture with professional growth opportunities, comprehensive benefits including competitive pay, healthcare, wellness stipends, home office support, and learning & development. The company emphasizes autonomy, trust, and belonging through employee resource groups and global recognition programs.
