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Salary: USD 55.69 - 75.35 / hourly
Divergent 3D is seeking a DevOps Support Specialist to serve as the first line of support for the company's DevOps infrastructure and tooling. The role sits at the intersection of support and engineering and is positioned as an excellent entry point toward a deeper DevOps or platform engineering career.
Key Responsibilities:
- Monitor, triage, and prioritize incoming IT help desk tickets by urgency and business impact, routing complex issues to appropriate engineering or platform teams
- Respond to and resolve support requests specific to DevOps infrastructure and tooling, including CI/CD pipelines, source control, build and artifact repositories, containers, cloud environments, and monitoring platforms
- Provide hands-on support to business and engineering teams, helping them navigate DevOps tools, access requests, and established processes
- Own and maintain How-To pages in Confluence: author new articles, keep existing content current as tools and processes change, and expand coverage of frequently requested topics
- Manage access and provisioning requests for DevOps platforms in accordance with established security, licensing, and change-management practices
- Document issues, root causes, and resolutions in the ticketing system to capture knowledge and prevent re-solving
- Identify recurring ticket patterns and drive them down through improved documentation, self-service tooling, or automation, partnering with DevOps engineers where deeper changes are required
- Assist with routine operational tasks such as build agent health checks, pipeline reruns, license and account audits, and environment cleanup
- Escalate and help coordinate response during outages or incidents affecting DevOps tooling, communicating status clearly to affected teams
- Continuously build knowledge of company platforms and industry DevOps practices, bringing improvement ideas back to the team
Divergent is a qualified Tier 1 supplier to global automotive OEMs and supports leading U.S. aerospace and defense companies. The company designs, manufactures, and assembles advanced systems for demanding industries, with an integrated engineering and manufacturing platform that transforms complex designs into production-ready solutions.
Requirements:
- Ability to lawfully access information and technology subject to US export controls
- 2–5 years of experience in a DevOps, IT support, systems administration, or platform/infrastructure support role
- Bachelor's degree in computer science, information technology, a related field, or equivalent practical experience
- Fundamental understanding of the DevOps lifecycle (plan, code, build, test, release, deploy, operate, monitor) and of the platforms and tools used to support each phase
- Working familiarity with source control and collaboration tools such as Git, GitHub, GitLab, or Bitbucket
- Experience with CI/CD platforms (e.g., Jenkins, GitLab CI, GitHub Actions, or similar)
- Familiarity with containerization and orchestration (Docker, Kubernetes) and cloud platforms (AWS, Azure, GCP)
- Experience with monitoring and observability tools
- Strong communication and documentation skills
- Problem-solving mindset with ability to learn quickly and work independently
