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Salary: USD 116,960 - 171,900 / annual
Twilio is seeking a Developer Success Engineer to join the Stytch team (an authentication and identity infrastructure product). This is a hybrid engineering and customer success role where you'll work directly with developers to help them understand Stytch, design implementations, and answer technical questions throughout their integration journey.
You'll serve as the voice of the customer within the product organization, closing the feedback loop by ensuring developer insights reach Product, Design, and Engineering teams. As the team grows, you'll have opportunities to contribute new features and improvements to Stytch and Twilio products through code.
Key responsibilities include:
- Building new features and fixing bugs in Stytch and Twilio products
- Serving as a technical resource for customers with product questions
- Improving documentation and processes for internal and external stakeholders
- Troubleshooting customer integrations and debugging others' code
- Shipping small, well-tested fixes to existing codebases
Twilio is a remote-first company with a strong culture of connection and global inclusion. You may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings. Occasional travel may be required for project or team in-person meetings.
QUALIFICATIONS
Required:
- Genuine drive to understand customer needs and concerns
- Deep curiosity, grit, and tenacity to troubleshoot tough technical issues and track down root causes
- 2+ years of hands-on programming experience in a major language, writing code to build, debug, or automate in a support, solutions, or software engineering role
- Ability to debug others' code (customer integrations, SDKs, open-source libraries) and ship small, well-tested fixes in an existing codebase
- Familiarity with modern web services and APIs
- Demonstrated ability to communicate credibly and effectively at all levels
Desired:
- Experience with authentication protocols (SAML/OAuth), MFA, IdP
- Prior experience in a customer-facing technical role (technical support, solutions engineering, field engineering, etc.)
- Direct experience working on a dedicated software development or product team
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
