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Salary: USD 60,840 - 62,400 / annual
Havenly, the country's leading interior design service, is hiring a Design Expert for its Soho studio location under The Citizenry brand. The Citizenry partners with artisans worldwide to bring handcrafted furniture and home decor to modern homes, with artisans earning approximately double Fair Trade wage requirements.
In this role, you will deliver high-end, personalized client experiences while driving sales growth across retail and trade channels. You'll style homes for walk-in and appointment clients, build lasting relationships with interior designers and trade partners, and own the complete sales journey from initial consultation through delivery and follow-up.
Key responsibilities include:
- Meeting and exceeding monthly sales goals and KPIs through exceptional service and product expertise
- Conducting in-store and virtual client consultations, guiding clients on furniture, decor, rugs, and styling choices
- Owning the full client journey from first inquiry to purchase to post-delivery follow-up
- Building quotes and draft orders in Shopify, processing POS transactions, and maintaining accurate order tracking
- Developing and managing a client book, logging activity in CRM, and maintaining client relationships through new launches and events
- Mastering product collections and artisan stories behind them
- Creating spatial plans and mood boards using 2D/3D design software to ensure proper sizing and fit
- Maintaining studio standards, including sales floor organization, inventory control, and opening/closing procedures
- Acting as a brand ambassador in New York City, building community and customer base
Trade partnerships are a core component of this role. You will proactively prospect and grow relationships with local interior designers, architects, stagers, and hospitality buyers. You'll handle quotes, invoices, swatches, product sourcing, and lead times for trade projects, working alongside The Expert trade program (spanning The Citizenry, Interior Define, and 200+ curated brands). You'll host trade partners in the studio, support trade events and previews, and serve as the primary point of contact for resolving trade order issues.
The position is full-time, based in the Soho studio, with standard retail hours including evenings, events, and weekend availability. Physical requirements include standing, bending, maneuvering in the studio, and lifting up to 50 lbs.
Requirements:
- 2 to 3+ years of sales experience, preferably in luxury, specialty retail, furniture, or home decor, with a track record of hitting and exceeding targets
- Experience selling to or working with interior designers and trade clients (strongly preferred)
- Background in interior design or home furnishings; ability to speak to and create mood boards and floor plans
- Customer-centric mindset with ability to create memorable experiences that build loyalty
- Strong team player who contributes to shared studio goals while driving individual sales
- Organized and efficient at managing multiple clients and projects simultaneously
- Tech-savvy with comfort using Shopify POS, CRM tools, Canva, floor planning software, and Google Suite; quick to adapt to new platforms
- Passionate about design, craftsmanship, and the makers behind products
- Strong eye for aesthetics
