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Havenly, the country's leading interior design service founded in 2014, is expanding its Interior Define Studio in Charlotte, NC. Interior Define specializes in transforming how people shop for custom furniture by combining design expertise with a seamless sales process.
As a Design Expert in Sales, you will be the cornerstone of the Charlotte studio, delivering high-end, personalized customer experiences while driving sales growth. You'll own the entire customer journey from initial inquiry through purchase execution, ensuring smooth and efficient transactions.
Key responsibilities include:
- Meeting and exceeding monthly sales quotas through exceptional customer service and product knowledge
- Conducting in-store and virtual client consultations on furniture selections and design choices
- Leading the complete sales process with a focus on personalization and customer satisfaction
- Identifying opportunities to enhance sales and improve the overall customer experience
- Mastering product offerings and design services to confidently guide purchasing decisions
- Creating spatial plans and design mood boards; working with 2D and 3D design software (a plus)
- Maintaining proactive post-purchase communication to ensure satisfaction and encourage repeat business
- Acting as a brand ambassador to cultivate community presence and build local customer relationships
You bring 2-3 years of sales experience, preferably in furniture or interior design. You have hands-on experience in the interior design and home furnishings industry, with the ability to create mood boards and floor plans. You're customer-centric, excel at building memorable experiences, and thrive in fast-paced environments. Strong communication skills, design sensibility, and a passion for exceeding sales goals are essential.
