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ElevenLabs is an AI research and product company that has raised $781M in funding and reached a $22B valuation. The company serves millions of users and thousands of businesses, including Deutsche Telekom and Meta, with three main platforms: ElevenAgents (enterprise AI platform for voice and chat agents), ElevenCreative (speech, music, image, and video generation across 70+ languages), and ElevenAPI (AI audio foundational models).
As a Deployment Strategist, you will work within a team of Forward Deployed Engineers, Go-to-Market professionals, Product Engineers, and fellow Strategists to deploy ElevenAgents against complex customer challenges. Your core mission is to synthesize insights from multiple sources into a cohesive understanding of customer problems, existing workflows, product requirements, user motivations, and impact opportunities.
Key responsibilities include:
- Meet with strategic customers to understand their AI transformation goals and identify pain points around customer-facing and operational workflows powered by AI agents.
- Own flagship deals end-to-end: from use-case identification through commercial structuring (outcome-based pricing, licenses, implementation) to close.
- Embed deeply within strategic customer organizations as a trusted partner; spend meaningful time onsite and own delivery outcomes as if you were part of their team.
- Identify high-impact use cases through close customer engagement and collaborate with Forward Deployed Software Engineers to implement them.
- Guide customers on deployment best practices for ElevenAgents, including agent design, orchestration, and production readiness to maximize adoption and impact.
- Scope potential applications in new industries and expand AI solutions across different sectors globally.
- Present work results and future proposals to audiences ranging from technical teams to C-suite executives.
- Collaborate with Research teams to feed field insights back into the platform and roadmap.
- Build and deliver compelling demos of ElevenAgents and broader AI technology to new and existing customers.
- Work daily with customers' engineering and executive teams to ensure agents reach production and deliver measurable business outcomes.
The company operates with a high-velocity, impact-focused culture emphasizing rapid experimentation, lean autonomous teams, minimal bureaucracy, and AI-first approaches. Professional development is supported through annual discretionary stipends for learning and social travel, plus monthly co-working stipends if not near a main hub.
Requirements:
- 3+ years of experience working with customers in a technical capacity; direct enterprise customer experience preferred.
- Experience in product development, delivery, and change management.
- Commercial instinct: comfort engaging in deal conversations, structuring value propositions, and navigating enterprise sales cycles alongside GTM partners.
- Basic proficiency in Python and familiarity with API integration, sufficient to prototype, demo, and communicate credibly with engineering teams.
- Excellent communication and problem-solving skills, particularly the ability to simplify complex technical concepts and structure clear logic in pursuit of optimal solutions.
- Proven track record of taking ownership of complex, ambiguous projects and delivering results.
- Adaptability to work across different customer environments, industries, and technical use cases.
- Technical aptitude and familiarity with common LLM tooling and AI agent frameworks.
- Ability to creatively map enterprise use cases and workflows to AI systems.
- Fluency in English and Spanish with deep understanding of regional and cultural nuances.
- Willingness to travel regularly for customer onsite engagement.
