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ElevenLabs is an AI research and product company that has raised $781M in funding and achieved a $22B valuation. The company serves millions of users and thousands of businesses, including Deutsche Telekom and Meta, with three main platforms: ElevenAgents (enterprise AI platform for voice and chat agents), ElevenCreative (speech, music, image, and video generation across 70+ languages), and ElevenAPI (AI audio foundational models).
As a Deployment Strategist, you will work within a team of Forward Deployed Engineers, Go-to-Market professionals, and Product Engineers to deploy ElevenAgents against complex customer problems. Your core mission is to synthesize customer insights into a cohesive understanding of their AI transformation goals, pain points, existing workflows, product needs, and impact opportunities.
Key responsibilities include:
- Meeting with strategic customers to understand their AI transformation goals and identify pain points around customer-facing and operational workflows powered by AI agents
- Owning flagship deals end-to-end, from use-case identification through commercial structuring (outcome-based pricing, licensing, implementation) to close
- Embedding deeply within strategic customers as a trusted partner, spending meaningful onsite time and owning delivery outcomes
- Identifying high-impact use cases through customer engagement and collaborating with Forward Deployed Software Engineers to implement them
- Guiding customers on deployment best practices (agent design, orchestration, production readiness) to maximize adoption and impact
- Scoping potential applications in new industries and expanding AI solutions across sectors globally
- Presenting results and proposals to audiences ranging from technical teams to C-suite executives
- Collaborating with Research teams to feed field insights into the platform roadmap
- Building and delivering compelling demos of ElevenAgents and broader AI technology
- Working daily with customers' engineering and executive teams to ensure agents reach production and deliver measurable business outcomes
The role is remote-first and can be executed from anywhere in Chile, with a preference for Santiago. Regular travel for customer onsite work is expected. The company culture emphasizes high-velocity execution, impact over job titles, AI-first thinking, excellence, and global talent prioritization. Benefits include professional development stipends, annual social travel stipends, monthly co-working stipends for remote workers, and annual company offsites.
REQUIREMENTS:
- 3+ years of experience working with customers in a technical capacity (direct enterprise customer experience preferred)
- Experience in product development, delivery, and change management
- Commercial instinct: comfort with deal conversations, value proposition structuring, and enterprise sales cycle navigation
- Basic Python proficiency and familiarity with API integration (sufficient to prototype, demo, and communicate credibly with engineering teams)
- Excellent communication and problem-solving skills, particularly ability to simplify complex technical concepts and structure clear logic
- Proven track record of taking ownership of complex, ambiguous projects and delivering results
- Adaptability to work across different customer environments, industries, and technical use cases
- Technical aptitude and familiarity with common LLM tooling and AI agent frameworks
- Ability to creatively map enterprise use cases and workflows to AI systems
- Fluency in English and Spanish with deep understanding of regional and cultural nuances
