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ElevenLabs is an AI research and product company that has raised $781M in funding and achieved a $22B valuation. The company serves millions of users and thousands of businesses, including Deutsche Telekom and Meta, with three main platforms: ElevenAgents (enterprise AI platform for voice and chat agents), ElevenCreative (speech, music, image, and video generation across 70+ languages), and ElevenAPI (AI audio foundational models).
As a Deployment Strategist, you will work with a team of Forward Deployed Engineers, Go-to-Market professionals, and Product Engineers to deploy ElevenAgents against complex customer challenges. Your mission is to synthesize customer insights into a cohesive understanding of their AI transformation goals, pain points, existing workflows, and where AI agents can deliver measurable impact.
Key responsibilities include:
- Meeting with strategic customers to understand their AI transformation goals and identify pain points around customer-facing and operational workflows powered by AI agents
- Owning flagship deals end-to-end, from use case identification through commercial structuring (including outcome-based pricing and license fees) to close
- Embedding deeply within strategic customer organizations as a trusted partner, spending meaningful time onsite, and owning delivery outcomes
- Identifying high-impact use cases through close customer engagement and collaborating with Forward Deployed Software Engineers to implement them
- Guiding customers on best practices for deploying ElevenAgents, including agent design, orchestration, and production readiness
- Scoping potential applications in new industries and expanding AI solutions across different sectors globally
- Presenting results and future work proposals to audiences ranging from technical teams to C-suite executives
- Collaborating with Research teams to feed field insights back into the platform and roadmap
- Building and delivering compelling demos of ElevenAgents and broader AI technology
- Working daily with customers' engineering and executive teams to ensure agents reach production and deliver measurable business outcomes
Requirements:
- 3+ years of experience working with customers in a technical capacity; direct enterprise customer experience preferred
- Experience in product development, delivery, and change management
- Commercial instinct: comfort engaging in deal conversations, structuring value propositions, and navigating enterprise sales cycles alongside GTM partners
- Basic proficiency in Python and familiarity with API integration, sufficient to prototype, demo, and communicate credibly with engineering teams
- Excellent communication and problem-solving skills, particularly the ability to simplify complex technical concepts and structure clear logic
- Proven track record of taking ownership of complex, ambiguous projects and delivering results
- Adaptability to work across different customer environments, industries, and technical use cases
- Technical aptitude and familiarity with common LLM tooling and AI agent frameworks
- Ability to creatively map enterprise use cases and workflows to AI systems
- Fluency in English and Spanish with deep understanding of regional and cultural nuances
- Willingness to travel regularly for customer onsite work
