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Salary: CAD 65,000 - 70,000 / annual
Diligent is seeking a Delivery Analyst for its Risk & Audit Services team in Vancouver. This is an early-career consulting role supporting the delivery of audit, risk, and compliance solutions to enterprise clients.
You will work as part of a delivery team supporting the implementation and optimization of Diligent One, the company's AI-powered GRC (Governance, Risk, and Compliance) platform. Your responsibilities include:
- Assisting with discovery and requirements capture by reviewing client documentation and leading discovery workshops to understand current processes and pain points
- Translating client requirements into technical design documents under the guidance of senior advisors
- Configuring and iterating Diligent One prototypes to meet client specifications
- Delivering enablement training to client teams on platform features and best practices
- Maintaining project issue logs and following standard project methodology to ensure on-time, in-scope delivery
- Collaborating with Customer Success Managers, Senior Managers, and implementation teams to route requests appropriately and provide technical guidance
- Documenting standard operating procedures for customer-specific implementations
- Engaging with client personnel to resolve compliance, vendor management, information security, and risk management requirements
The role is based in Vancouver with a hybrid work model requiring at least 50% onsite presence. You'll work with a global team across Diligent's office locations (New York, Washington D.C., London, Galway, Budapest, Bengaluru, Munich, Singapore, Sydney).
Diligent is the market leader in GRC SaaS, serving over 1 million users and 700,000 board members globally. The company is focused on leveraging AI and large language models to reimagine governance and risk workflows.
**Requirements:**
- 2-3 years of experience in an internal or external client-facing or consulting role
- Strong ability to engage customer personnel in solution discussions regarding compliance, vendor management, information security, and risk management
- Passion for audit, risk management, and compliance domains
- Ability to work as part of a team, deliver in tight timeframes, and respond quickly in a dynamic environment
- Proficiency in Microsoft Office, especially Excel
**Preferred:**
- Undergraduate degree in Business Administration, Compliance Management, Information Security, or MIS
- Experience with GRC and/or analytics tools
- Experience with platform-based product/solution implementations
