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JumpCloud is seeking a Deal Desk Analyst to support the sales organization's growth and success. This role is critical to managing the renewals process and ensuring timely, appropriate handling of customer agreements.
You will work closely with sales, account management, billing, and finance teams to manage renewals across the Americas region. Key responsibilities include creating basic and complex quotes, handling deal structuring and pricing, managing the deal closing process, and maintaining closed/won opportunities in Salesforce CRM. You will serve as the primary orchestration point for deal construction and deal governance across multiple cross-functional teams.
Specific duties include:
- Managing renewals and assisting with deal structuring, quoting, pricing, special terms, deal auditing, and exception approvals
- Tracking and executing renewals across the Americas
- Supporting customer retention efforts alongside Account Management and Account Services teams
- Partnering with Sales, Finance, Accounting, Billing, Operations, and Legal to review and prepare approval requests for non-standard deal elements
- Participating in pipeline reviews and forecast calls to anticipate revenue team needs
- Communicating effectively with internal stakeholders including Account Managers and Sales Management
- Approving, rejecting, or escalating proposals based on thorough analysis and business judgment
- Surfacing customer expansion opportunities and risks through data analysis
This position requires significant multi-tasking, strong organizational skills, and the ability to work in a high-volume environment. You will be the key liaison ensuring deal governance and proper handling of complex pricing situations.
REQUIREMENTS:
- 3+ years of experience in Deal Desk, Renewals, Legal, Contract Management, Sales Operations, or Finance, preferably in a SaaS environment
- Excellent understanding of Salesforce and ability to drive or facilitate optimization
- Strong knowledge of subscription-based pricing, professional services, and support fees
- Understanding of revenue recognition considerations
- Strong financial modeling and analysis skills; program and project management skills required
- Excellent written and verbal communication skills; comfort presenting business cases and complex pricing proposals to senior executives
- Experience with Salesforce.com and CPQ quoting and exception approval workflow systems
- Excellent comprehension of detailed pricing models and strategies
- Sound decision-making and strategic planning skills for complex pricing situations
- Critical thinking and change management skills in dynamic organizations
- Ability to prioritize and work in high-volume environments
- Ability to work well with cross-functional teams and build relationships
- Fluent English (required for interview and internal business conducted in English)
- Must be located in and authorized to work in Mexico
