SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 100,000 - 120,000 / annual
Pico is a global financial services infrastructure company providing market data services and managed infrastructure solutions to the capital markets community. They operate data centers across multiple locations including New Jersey, Chicago, Mexico, and Canada.
This role leads Pico's Data Centre team responsible for the physical build, maintenance, and operational integrity of data center environments serving financial trading clients. The successful candidate will manage a team across multiple geographic locations, overseeing all aspects of data center operations including rack and stack, cabling, hardware installation, migrations, cross-connects, and circuit testing.
Key responsibilities include:
- Lead, motivate, and develop the Data Centre team, setting clear expectations and fostering accountability and collaboration
- Own and manage the team's work backlog, ensuring operational activities, projects, incidents, and service requests are prioritized and delivered to agreed timelines and quality standards
- Plan and allocate team resources across Chicago, New York, Mexico, and Canada, balancing business priorities, capacity, skills, and operational risk
- Monitor delivery performance, remove blockers, manage competing priorities, and provide clear progress and risk updates to stakeholders
- Conduct regular team meetings and one-to-ones, provide coaching and feedback, and support individual development and succession planning
- Coordinate closely with Network and Systems Engineering, Project Management, and Client Service Delivery teams
- Ensure physical build, maintenance, and operational integrity of data center environments, including hands-on technical support when required
- Ensure work is completed safely and in accordance with change controls, technical standards, and customer requirements
- Oversee accurate and timely updates in ticketing systems, inventory records, rack elevations, audit results, and power-utilization reporting
- Coordinate data center access, shipping and receiving, equipment storage, and third-party vendor activity
- Lead incident and outage response, ensuring appropriate escalation, communication, and follow-up actions
- Maintain on-call and out-of-hours coverage, including emergency attendance at data center facilities when required
- Travel between data center locations as required, sometimes at short notice
The role requires flexibility to work within short change windows, late at night, and outside normal business hours. A structured approach, strong problem-solving skills, and the ability to work under pressure during business-critical activities are essential.
REQUIREMENTS:
- 10+ years of experience in Telecommunications or Data Centre related field
- In-depth knowledge of Telecom structured cabling standards
- In-depth knowledge of network device and server deployment
- In-depth knowledge of Data Center Operations (DCO) standards and operations
- Effective organizational skills and high attention to detail
- Ability to work under raised data center floors
- Ability to climb ladders (up to 16 feet) to reach plenum spaces
- Proven leadership experience managing technical teams
- Strong communication and stakeholder management skills
