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Octopus Energy is a global leader in renewable energy and decarbonization, operating at the intersection of energy supply, generation, smart networks, EVs, and heat pumps. The company is experiencing rapid growth, recently backed by Al Gore's Generation Fund and supported by government green initiatives.
The Credit Risk team sits at the heart of Octopus Energy's customer support operations, particularly as the energy sector faces unprecedented volatility and households struggle with rising energy bills. This team combines data analytics expertise with deep customer understanding and close collaboration with technology and operations teams to solve problems at scale.
As a Data Analyst in the Credit team, you will:
- Apply advanced data analytics to assess and manage credit risk across the customer base
- Work with a team of strong analytical practitioners who are deeply skilled in data work
- Partner closely with the technology team to build scalable solutions that address customer financial hardship
- Collaborate with operations teams who interact directly with customers to understand real-world needs
- Contribute to initiatives that help customers navigate higher energy prices and billing challenges
- Support the business in making data-driven decisions during a period of significant market volatility
The role requires strong analytical capabilities, business acumen, and the ability to translate data insights into actionable customer support strategies. You'll be part of a hybrid team that values both technical rigor and customer empathy, working to ensure that Octopus Energy can support vulnerable customers while managing credit risk effectively.
