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CoLab builds AI for mechanical engineering teams, helping them bring complex products (cars, medical devices, jet engines) to market years faster. The company has raised $72M in Series C funding, been named the 57th fastest-growing company in North America by Deloitte, and counts customers like Bombardier, Bobcat, Triumph Motorcycles, and GE Appliances.
As a Customer Value Manager, you will be the primary driver of adoption and value realization for CoLab's largest, most complex global customers. You are accountable for ensuring these enterprise accounts achieve measurable business outcomes aligned with their strategic goals.
Key responsibilities include:
**Customer Strategy & Value Planning**: Join deals early to research customer readiness and baseline metrics. Build and own comprehensive Customer Value Plans that map the customer's business objectives, org structure, workflows, and tech stack to CoLab's capabilities. Project-manage adoption milestones and continuously identify expansion opportunities.
**Engineering Workflow & Adoption**: Become a CoLab power user with deep product expertise. Consult on how engineering teams collaborate, design, review, and release products. Own CoLab configuration aligned to their workflows, drive adoption through change management and stakeholder mobilization, and train engineers so CoLab becomes embedded in their daily work.
**Value & Executive Engagement**: Quantify business impact by analyzing usage data against customer goals and internal metrics. Own Quarterly Partnership Reviews and co-present value demonstrations to executive sponsors.
**Account Leadership**: Lead cross-functional teams (Customer Success Engineers, Forward Deployed Engineers, Sales, Product) without direct authority. Identify and escalate risks early with mitigation plans.
**Commercial Outcomes**: Own gross revenue retention and renewals across your book. Partner with Account Executives on expansion strategy and influence net revenue retention.
You will work remotely but are expected to travel on-site to customer locations at least 25% of the time. Twice yearly, you'll attend Team Week at CoLab's headquarters in St. John's, Newfoundland.
**Requirements**:
- 7+ years in Customer Success, Strategic Consulting, or Enterprise Account Management
- Proven track record driving enterprise transformation and value realization across Fortune 1000 accounts
- Experience with customer journey orchestration and success planning in high-ACV SaaS environments
- Track record partnering with Sales on multi-threaded expansion strategies in large, complex organizations
- Familiarity navigating complex procurement, security, and compliance processes in enterprise accounts
- Strong executive presence and communication skills
- Comfortable in fast-paced, high-growth environments
- Highly organized, data-driven, and accountable
- Willingness to travel up to 25% of the time
- **Engineering background or strong technical project experience (required)**: Degree in engineering or equivalent hands-on experience as a practicing engineer (design, manufacturing, systems, or quality) in product development, with working knowledge of the product development lifecycle (decomposition, design, verification, validation)
- **Critical thinking (required)**: Ability to break down complex, ambiguous situations, challenge assumptions, separate signal from noise, and reach well-reasoned recommendations
- Experience managing complex enterprise relationships in technical, customer-facing roles (CS, consulting, solutions, field engineering, or engineer-to-customer-facing transition)
- Experience driving adoption and change in enterprise engineering organizations: shaping workflows, training teams on technical products, and mobilizing stakeholders
- Business acumen and analytical rigor: connecting customer business goals to CoLab's value and leveraging usage data to quantify impact
- Strong cross-functional partner who mobilizes internal resources and drives outcomes through others without direct authority
- Experience owning renewals end-to-end (forecasting, negotiation, signature)
**Nice to haves**:
- Hands-on experience with PLM tools (Windchill, Teamcenter) and CAD software (Creo, NX, SolidWorks) as a power user or enabler
- Formal change management training or certification (e.g., Prosci)
- Familiarity with land-and-expand SaaS motions
- Background in vertical SaaS (construction tech, industrial IoT, logistics)
