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Salary: USD 175,000 - 200,000 / annual
Selector AI is building an operational intelligence platform for digital infrastructure using AI/ML-based analytics. The platform delivers actionable, multi-dimensional insights to network, cloud, and application operators, helping operations teams meet KPIs through seamless collaboration, conversational search, and automated data engineering pipelines. Solutions are deployed across Telecom, Media, Healthcare, Finance, Retail, Professional Sports, and Fortune 500 enterprises globally.
As a Customer Value Engineer, you will be the technical owner of customer relationships post-Proof of Concept, partnering with enterprise customers to drive production adoption, expand platform capabilities, and serve as a trusted technical advisor. You bridge business objectives and engineering execution, translating requirements into scalable solutions aligned with architectural best practices.
Key responsibilities include:
- Serve as the primary technical advisor from POC through production, adoption, and expansion; build trusted relationships with customer architects, engineering leaders, and executives
- Run technical success plans that accelerate adoption and surface new use cases
- Own the technical architecture for assigned accounts, minimizing technical debt
- Translate business requirements into detailed technical specs and engineering-ready work items
- Lead architecture reviews, workshops, onboarding, and complex production troubleshooting across networking, observability, integrations, APIs, and AI-driven workflows
- Partner with Customer Success Managers, Sales, Solutions Engineering, Product, and Engineering to align technical execution with business objectives
- Act as the customer's technical advocate on product feedback and roadmap priorities
- Travel 10–20% for customer engagements and strategic onsite meetings
REQUIREMENTS:
Required:
- 3+ years in a customer-facing technical role (Customer Engineering, Professional Services, or Network Engineering)
- Deep expertise in enterprise networking: BGP, MPLS, IGPs, Traffic Engineering, SD-WAN, Wireless, SNMP, Syslog, NetFlow/sFlow/IPFIX, telemetry (gNMI/OpenConfig), and REST APIs
- Experience deploying or supporting enterprise observability, AIOps, network management, or infrastructure monitoring platforms; demonstrated success with Fortune 500 / large enterprise customers
- Strong understanding of cloud platforms, APIs, and modern infrastructure architecture; experience translating business requirements into technical designs and implementation plans
- Excellent communication and executive presentation skills
Preferred:
- Kubernetes, containers, cloud-native infrastructure, or SaaS platforms
- Python, JSON, YAML, or infrastructure automation
- AIOps/ML in IT Operations
- ITSM platforms such as ServiceNow
