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Neara is building AI-powered digital twins of electricity grids to help utilities stress-test infrastructure, optimize investments, and build resilience against extreme weather. The company uses advanced machine learning and physics-enabled simulations across four continents to serve the world's largest utilities.
As Customer Value Architect, you will be the trusted technical and commercial advisor to Neara's highest-value customers, driving platform adoption and demonstrating quantifiable ROI. You will work directly with customers, including on-site engagement, to embed Neara solutions into their operations and strategic priorities.
Key responsibilities:
- Develop deep proficiency with the Neara platform and translate its functionality into customer business outcomes
- Drive customer adoption through hands-on enablement, training, and workflow integration
- Validate that deployed solutions deliver contractually scoped results and identified business outcomes
- Develop business cases and ROI metrics aligned with customer strategic imperatives
- Identify expansion opportunities within customer accounts by uncovering additional pain points Neara can solve
- Engage broad stakeholder audiences within customer organizations to build trusted, credible relationships
- Collaborate with Sales and Deployment teams on account strategy, growth opportunities, and value demonstration frameworks
- Design and deliver focused training sessions and workshops tailored to customer goals
- Identify emerging client needs and inform account strategies
- Travel monthly for customer engagement
You will play a critical role in a high-growth, mission-driven company solving real-world infrastructure challenges.
Requirements:
- Significant experience with enterprise account engagement, strategy, and client management, ideally within a large consulting organization
- Familiarity with enterprise software platforms and deployments
- Experience in software engineering or other relevant technical background
- Demonstrated ability to develop tangible customer value and ROI frameworks mapped to client strategic priorities
- Strong communication skills; ability to explain complex topics clearly
- Strong critical thinking; ability to translate customer outcomes back to technical solutions
- Strong external stakeholder engagement skills and ability to build trusted relationships
- Proactive problem-solver with creative approach to customer pain points and commercial opportunities
- Skilled in programming, data integration, and tools like macros and various software languages to create tailored solutions
- Experience in infrastructure and energy sector is a plus but not essential
- Willing to travel monthly
- Current and unrestricted working rights required; visa sponsorship not available
