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Neara is building physics-enabled digital twins of electricity grids using advanced machine learning to help utilities stress-test infrastructure, identify risks, and optimize resilience investments. The Customer Value Architect will work directly with Neara's highest-value customers to drive platform adoption, define measurable value, and expand use cases across their organizations.
You will spend significant time on-site with customers to: embed Neara solutions into their workflows; ensure contractual deliverables and business outcomes are met; develop deep understanding of customer strategic goals and identify where Neara can add value; serve as a trusted technical and commercial advisor; collaborate on business cases and ROI metrics with regular value-delivery reviews; identify expansion opportunities into adjacent Neara solutions; and build credible, authentic relationships across broad stakeholder groups.
You will also collaborate with Neara's Sales and Deployment teams to design training sessions, workshops, and account strategies; identify emerging client needs; and inform growth opportunities. This is a high-impact role that bridges customer success, technical enablement, and commercial expansion for a fast-growing climate-tech company.
REQUIREMENTS:
- Significant experience with enterprise account engagement, strategy, and client management, ideally within a large consulting organization
- Familiarity with enterprise software platforms and deployments
- Experience in software engineering or other relevant technical background
- Demonstrated ability to develop tangible customer value and ROI frameworks aligned with client strategic and business priorities
- Strong communication skills; ability to explain complex topics clearly
- Strong critical thinking; ability to translate from customer outcomes back to technical solutions
- Strong external stakeholder engagement skills and ability to build trusted relationships
- Proactive problem-solver with creative approach to customer pain points and commercial opportunities
- Skilled in programming, data integration, and tools like macros and various software languages to create tailored solutions
- Experience in infrastructure and energy sector is a plus but not essential
- Current and unrestricted working rights required; visa sponsorship not available
