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Neara is building AI-powered digital twins of electricity grids to help utilities stress-test infrastructure, optimize investments, and build resilience against extreme weather. The company uses advanced machine learning and physics-enabled simulations to serve asset owners across four continents.
As Customer Value Architect, you will be the trusted technical and commercial advisor to Neara's highest-value utility customers. You will drive platform adoption, validate business outcomes, and expand customer use cases by translating complex technical capabilities into quantifiable ROI.
Key responsibilities include:
- Develop deep proficiency with the Neara platform and translate its functionality to customers
- Work on-site with customers to drive adoption, ensure contractual delivery, and embed solutions into their workflows
- Understand customer strategic imperatives and identify where Neara solutions create value
- Collaborate with customers to define business cases, ROI metrics, and value delivery cadences
- Identify expansion opportunities by uncovering additional pain points Neara can solve
- Engage broad stakeholder audiences within customer organizations to build trusted relationships
- Design and deliver training sessions and workshops aligned with customer goals
- Partner with Neara Sales and Deployment teams to inform account strategies and growth opportunities
- Identify emerging client needs and communicate strategic opportunities internally
You will be a bridge between customer outcomes and technical solutions, combining commercial acumen with technical credibility.
Requirements:
- Significant experience with enterprise account engagement, strategy, and client management (ideally in large consulting organizations)
- Familiarity with enterprise software platforms and deployments
- Experience in software engineering or other relevant technical background
- Demonstrated ability to develop customer value and ROI frameworks aligned with business priorities
- Strong communication skills; ability to explain complex topics clearly
- Strong critical thinking; ability to translate customer outcomes back to technical solutions
- Strong external stakeholder engagement and relationship-building skills
- Proactive problem-solver with creative approach to customer pain points
- Skilled in programming, data integration, and tools like macros and various software languages
- Experience in infrastructure or energy sector is a plus but not required
