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Rogo is an enterprise AI company transforming global finance by empowering professionals at top investment banks, private equity funds, and investment firms. The company has achieved strong product-market fit with world-class investors backing rapid scaling.
As the first Customer Support Specialist in APAC, you will be a key player on Rogo's fast-paced Support team, ensuring exceptional client experiences. You will work at the front lines providing assistance to existing clients through chat and email, with direct visibility into pain points and feedback that inform product improvements.
Key responsibilities:
- Handle customer queries in day-to-day support queues (chat and email), ensuring timely resolution and SLA adherence
- Diagnose root causes collaboratively with clients and teammates, providing clear workarounds
- Identify process optimizations and automation opportunities to improve operational efficiency and scalability
- Work with Customer Support Managers to streamline and scale support alongside growing clientele
- Collaborate across Product, Engineering, Sales, and Post-Sales teams to ensure stakeholder visibility into support context
Rogo emphasizes a culture of ownership, ambition, and excellence. You'll work alongside a talent-dense team on one of the most ambitious problems in AI and finance—bringing AI to the core of how Wall Street operates. The company offers real ownership, early-stage opportunity to influence team building, and exposure to cutting-edge AI and financial markets.
Requirements:
- 1+ years of experience in customer support or user operations within a B2B SaaS or technology environment
- Highly ambitious with desire to be an early hire at a fast-growing company and opportunity to build and influence a future team
- Exceptional organizational and prioritization skills in ambiguous environments and high-volume queues
- Excellent verbal and written communication skills with keen attention to detail
- Excitement and interest in staying current with financial and AI markets
- Analytical mindset with experience using data to inform operational decisions
- Passion for delivering best-in-class customer experience and relentless drive for operational excellence
- Thrives in fast-paced, high-intensity environments
- Autonomous, self-directed, comfortable with ambiguity
- Collaborative, organized, thoughtful, and kind
