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Salary: USD 140,000 - 160,000 / annual
RelationalAI is hiring a Customer Support Engineer to join its Customer Success organization. The company has pioneered Superalignment technology that enables large language models to learn from private, structured enterprise data, combining this with relational knowledge graphs and neuro/symbolic-relational reasoners to deliver trustworthy decision intelligence for enterprises.
In this role, you will be the technical bridge between RelationalAI's customers and internal teams. You'll spend your first months learning RAI's products, support processes, and working on customer support cases to build expertise. As you progress, you'll become a Subject Matter Expert in specific product areas, supporting the Field Engineering team and driving improvements to both the product and support delivery.
Key responsibilities include: troubleshooting technical issues across RAI, Snowflake, and Azure environments; handling urgent to minor support requests during business hours with occasional off-hours and on-call shifts; establishing and building technical understanding of how customers deploy and manage applications on the platform; collaborating with Sales, Field Engineering, and Product Engineering to resolve issues; leveraging AI agents to accelerate troubleshooting and propose code optimizations; communicating effectively with all customer levels from CTOs to developers; and working with Product Management to drive fixes and enhancements.
You should be comfortable with database and graph database technologies, proficient in Python and SQL, and able to triage issues using error messages, logs, stack traces, and sample code. You'll need 5+ years in customer-facing support roles and ideally a B.S. or M.S. in Computer Science, Engineering, or related technical fields. The role is fully remote, globally distributed, with competitive salary ($140K–$160K base), equity, open PTO, flexible schedules, and comprehensive benefits including mental-health support and learning stipends.
