SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Traba is a technology-driven marketplace connecting light industrial businesses with reliable talent, backed by top-tier investors including Founders Fund, Khosla Ventures, and General Catalyst. The company is revolutionizing the staffing industry by unlocking productivity and earning potential for both businesses and workers.
You will join as a Customer Success Specialist to build and lead a new support function. This is a high-impact role where you'll deliver exceptional, rapid support to businesses managing workforce operations on the Traba platform. You'll be the trusted point of contact for customers, ensuring seamless experiences during time-sensitive workforce issues.
Key responsibilities include:
- Providing responsive, high-touch support to businesses on workforce management issues
- Monitoring daily operations to ensure smooth scheduling and shift management, proactively resolving issues
- Acting as a trusted advisor to customers, fostering positive experiences for platform users
- Collaborating with internal teams to identify process improvements, develop SOPs, and enhance efficiency
- Resolving standard customer requests (approximately 80% of tickets) independently, escalating complex scenarios (20%) to Business Operations
- Leveraging internal systems to monitor requests, troubleshoot issues, and guide customers through the platform
- Working rotating shifts including early mornings, late nights, weekends, and holidays to support 24x7 operations expansion
You are customer-focused with strong empathy and relationship-building skills. You're process-oriented, identifying inefficiencies and implementing solutions. You thrive in fast-paced, ambiguous environments, balancing multiple priorities under pressure. You're a resilient problem-solver with a growth mindset and exceptional verbal and written communication skills.
Requirements:
- 1+ years of professional experience in customer success, business support, or similar role within a fast-growing company
- Proven ability to manage multiple priorities while meeting tight deadlines
- Strong organizational skills and attention to detail with ability to execute swiftly
- Proactive problem-solving approach and ownership mentality
- Enthusiastic attitude and commitment to delivering exceptional customer experiences
