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Payoneer is a global financial platform founded in 2005 that simplifies cross-border business operations. The company serves over 2,500 employees and customers across 190+ countries, offering solutions in global payments, compliance, multi-currency management, workforce management, working capital, and business intelligence.
In this Customer Success Specialist role, you will manage a large portfolio of existing client relationships using a hybrid approach combining one-on-one engagement with top clients and one-to-many outbound-led strategies. Your responsibilities include:
- Manage and grow a large pool of existing client relationships, building long-term partnerships with top and mid-tail customers to identify emerging business needs and opportunities
- Proactively strengthen and expand relationships to maximize retention, cross-sell, and upsell across the portfolio, increasing customer value and revenue through tailored engagement strategies
- Perform outbound outreach including cold calls to identify opportunities, activate customers, and drive commercial outcomes
- Design and execute multi-channel strategies to reach large customer segments at the right moment in their lifecycle, creating and qualifying opportunities effectively
- Drive retention and cross-selling initiatives, identify business opportunities, and define go-to-market strategies leveraging customer insights
- Build success stories, case studies, and business reports to showcase impact and support internal and external alignment
- Lead educational initiatives including webinars and workshops to drive ongoing engagement within the portfolio
- Own the end-to-end commercial process including demos, proposals, negotiations, and closing long-term agreements
You should have a bachelor's degree (preferably in business or engineering), 2+ years of account management, sales, business development, or relevant experience, and fluency in English and Ukrainian. Strong expertise in developing business cases, financial analyses, and modeling is essential. Ideal candidates have experience in high-volume outbound environments, CRM platforms like Salesforce, familiarity with the payment industry and ERP/invoicing tools, and a proven track record selling B2B solutions in a consultative manner.
