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Ripple is seeking a Customer Success Senior Manager to drive revenue and product adoption across its customer base. This role focuses on deepening customer relationships, scaling payments volume, implementing custody solutions, and identifying cross-selling opportunities for Ripple's enterprise-grade products.
Key responsibilities include:
- Develop deep understanding of each customer's technical solutions, organization, decision-making processes, aspirations, and needs
- Serve as a Ripple advocate and advisor, enabling customers to experience the full potential of Ripple's solutions
- Conduct financial, business, and value analysis, understanding key financial targets such as cost reduction and revenue growth
- Navigate upsell and cross-sell opportunities and drive them to deal execution, working with cross-functional partners
- Lead key initiatives with cross-functional collaborators (Engineering, Technical Services, Sales, Business Development, Finance, Product Marketing, and Legal) to solve complex business and operational issues
- Collect customer and marketplace feedback related to Ripple's value proposition and communicate insights throughout the organization
- Identify and champion internal Ripple process improvements
Ripple offers a hybrid work environment with flexibility—managers and teams decide which 10+ days per month to come in. The company provides competitive salary, bonuses, and equity; comprehensive benefits covering physical and mental healthcare, retirement, and family support; professional development budget; R&R days; generous wellness reimbursement; flexible vacation policy; industry-leading parental leave; and catered lunches with fully-stocked kitchens.
REQUIREMENTS:
- 7+ years of experience in a customer-facing role at financial institutions, FinTech, or crypto organizations
- Fluency in English (Spanish is a bonus)
- Demonstrable understanding of multi-stakeholder management in complex environments
- Experience developing and launching modern, complex business solutions involving innovative technology and B2B relationships
- Excellence in building and managing relationships in cross-functional, global teams
- Excellent interpersonal skills and experience coaching others; ability to inspire and lead by example
- Highly self-motivated, proactive individual driven to create impact and succeed
