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CreatorIQ is the operating system for creator-led growth, trusted by over 1,300 global brands and agencies including Google, LVMH, Nestlé, and Sephora. The company unifies creator marketing across paid, owned, earned, commerce, and community channels into an enterprise-grade ecosystem.
As a Customer Success Partner, you will serve as the primary strategic partner for a portfolio of high-value mid-market customers, driving their success with CreatorIQ's influencer marketing platform. You'll build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements.
Key responsibilities include:
- Leading value realization conversations and aligning on long-term success goals with mid-market customers
- Driving platform adoption by analyzing engagement data, identifying risks and opportunities, and helping customers unlock self-service capabilities
- Conducting regular strategic business reviews, success planning sessions, and roadmap discussions aligned with customer objectives
- Collaborating with Implementation, Services, and Product Support teams to ensure successful onboarding and adoption
- Maintaining account plans that identify customer goals, risks, and expansion opportunities
- Owning retention for your book of business, proactively identifying and mitigating churn risks
- Acting as the customer's internal advocate, channeling product feedback into roadmap decisions
- Maintaining comprehensive account documentation including success plans, meeting notes, and adoption data
You'll be evaluated on gross retention, platform adoption, and customer health metrics. The role operates in a flexible work model combining in-person and remote work.
Requirements:
The posting does not explicitly state years of experience, required skills, or educational credentials. However, the role expects deep platform knowledge, understanding of influencer marketing strategy, strong relationship-building capabilities, and the ability to drive measurable business impact. The company notes that candidates with 50% of stated criteria who are passionate about the opportunity are encouraged to apply.
