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beehiiv is an all-in-one newsletter and creator platform serving tens of thousands of publishers and reaching hundreds of millions of readers monthly. With $30M+ ARR and 100% YoY growth, the company is expanding its product suite (ad network, website builder, paid tiers) and entering a hypergrowth phase.
As a Customer Success Manager, you will own a portfolio of enterprise customer accounts, driving product adoption, customer satisfaction, growth, and retention throughout the entire customer lifecycle. You'll serve as the primary point of contact for customers, understanding their business goals and proactively providing strategic insights and recommendations. Key responsibilities include onboarding new enterprise customers, handling escalations, delivering Quarterly Business Reviews, and acting as the customer advocate across Sales, Marketing, Product, and Support teams.
Beyond account management, you'll contribute to scaling the Customer Success function by building processes, tools, and programs. This includes creating and testing AI-powered workflows and tools that increase effectiveness for yourself and the team, then presenting results and business outcomes to leadership.
The role requires strong relationship management and technical knowledge. You'll work independently with little direction, manage multiple priorities and stakeholders, and thrive in a fast-paced, ambiguous environment with high expectations for both speed and quality. You must be based in the U.S. and open to flexible time zones.
beehiiv operates on five core values: no room for B players, maniacal sense of urgency, say what you think with positive intent, user-obsessed decision-making, and ego comes second to winning.
REQUIREMENTS:
- 2+ years of experience in Customer Success, Account Management, or another client-facing role
- Excellent customer relationship management skills
- Strong communication, listening, writing, and time management skills
- Ability to problem-solve and resolve client issues quickly and efficiently
- Organized and reliable; able to work independently with little direction
- Genuine excitement about scaling a growing platform
- Ownership mentality
- Preferred: Experience in the email/newsletter space
- Preferred: Hands-on experience using AI tools (Claude, ChatGPT, automation platforms) to streamline work, such as building workflows, templates, dashboards, or analyses
- Preferred: Track record of taking on projects beyond core role that made team or company better
