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AppDirect, a subscription commerce platform, seeks a Customer Success Manager to support its vCom subsidiary, a leading IT lifecycle management provider for midsize companies. vCom helps IT and Finance teams find, buy, and manage IT services in one place, reducing costs and enabling better business outcomes.
In this role, you will manage a portfolio of mobile customer accounts, protecting existing revenue and driving growth in mobility product bookings. You will own mobile conversion and upgrade opportunities from initial customer outreach through execution, coordinating internal teams to deliver on commitments. You'll apply mobile technology expertise and customer analytics to recommend solutions, develop business cases, and prioritize high-impact opportunities. You'll maintain a disciplined pipeline for assigned opportunities, contributing to conversion, upgrade, retention, and booking-growth goals. Additionally, you'll document account activity, identify process improvements, and independently recommend changes that enhance customer experience and operational efficiency.
You are a customer-focused professional with experience supporting mobile, cellular, or IoT solutions. You combine consultative selling with responsive service, using a clear understanding of each customer's business needs to identify practical solutions. You're comfortable managing multiple priorities, navigating time-sensitive requests, and owning follow-through with minimal supervision. You use data to prioritize work and communicate clearly with customers, advisors, specialists, and internal delivery teams. You stay composed when resolving issues and build trusted relationships with decision-makers, end users, and IT professionals.
AppDirect is a values-driven organization emphasizing diversity, inclusion, and enabling employees to be seen, be themselves, and do their best work.
REQUIREMENTS:
- 2+ years of client relations or account management experience
- 2+ years of experience with mobile, cellular, IoT, or related technology solutions
- Experience managing sales opportunities, customer conversions, upgrades, or renewals in a B2B environment
- Ability to interpret account data and use it to prioritize opportunities and customer actions
- Clear written and verbal communication skills for advising customers and coordinating with internal stakeholders
- Strong organization and judgment to manage concurrent customer needs, deadlines, and follow-through
- Bachelor's degree or equivalent practical experience preferred
