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Airwallex is a unified payments and financial platform serving over 250,000 global businesses including Brex, Navan, Qantas, and SHEIN. The company combines proprietary infrastructure with software to deliver integrated solutions for business accounts, payments, spend management, treasury, and embedded finance at scale. Valued at $11 billion and backed by leading investors including T. Rowe Price, Visa, Mastercard, and Sequoia, Airwallex operates across 27 offices globally with over 2,300 employees.
As a Customer Success Manager for SME & Growth in Vietnam, you will manage a portfolio of small-to-medium enterprise customers and drive product adoption, retention, and revenue growth. You will build trusted relationships with customers, understand their business models and pain points, and help them maximize value from Airwallex's product suite. Key responsibilities include identifying growth opportunities through customer data and usage trends to increase wallet share, educating customers on the full product range, championing customer needs internally across cross-functional teams, and proactively managing at-risk accounts to reduce churn.
You will work collaboratively with sales, product, operations, marketing, and strategy teams to deliver exceptional customer experiences and surface insights for product and process improvements. The role is ideal for someone who is customer-focused, commercially minded, and excited to shape how customer success operates in Vietnam. You can be based in either Ho Chi Minh City or Hanoi.
Minimum qualifications include 2+ years in account management, customer success, or similar client-facing commercial roles with a track record of driving revenue growth. You must have strong verbal and written communication in English and Vietnamese, excellent relationship-building skills, a results-oriented mindset, and comfort with software tools for customer management. Preferred experience includes fintech, e-commerce, tourism, mobile gaming, or startup environments; familiarity with CRM tools; and experience with customer onboarding, adoption, retention, and cross-sell motions.
