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Salary: USD 30.29 - 35.1 / hourly
Zocdoc is a leading digital health marketplace helping millions of patients find and book care online. As a Customer Success Manager for SMB (small-to-medium business) practices, you will drive provider success by helping existing Zocdoc practices get more value from the platform and grow their patient bookings.
Your day-to-day responsibilities include:
- Conduct strategic outbound phone-first outreach to communicate the value of meeting with a CSM and consistently set client meetings
- Lead provider meetings to understand practice goals, identify operational challenges, and recommend ways to expand the Zocdoc partnership (e.g., adding new providers, improving setup, increasing visibility)
- Manage approximately 50 practice accounts at a time, engaging each over a 30-day cycle through account research, meetings, and follow-up
- Drive practice performance by communicating feature value, addressing objections, and helping practices maintain effective setup
- Apply expertise in Zocdoc products to make tailored recommendations and improve practice setup
- Prioritize accounts and manage time to sustain consistent client outreach
- Partner with internal teams to optimize accounts and support feature installations
You will be a trusted partner and product expert who helps practices adopt features, improve performance, and drive patient bookings. The role balances sales conversations, account management, and cross-functional collaboration in a fast-paced, structured environment where you own your activity and results.
The position is hybrid, based at Zocdoc's Soho location in New York.
REQUIREMENTS:
- Strong communication and interpersonal skills
- Strong attention to detail, organization, and a quick, curious approach to learning
- Problem-solving and issue-resolution skills
- Ability to adapt and thrive in a dynamic, quickly evolving environment
- Consultative, data-driven approach to decision-making and ability to handle objections
- Ability to integrate generative AI tools into daily workflows to automate tasks and maximize productivity
- Passion for provider success and understanding practices' goals and challenges
- Energized by proactive outreach and comfortable communicating value propositions
- Motivated to build trusted relationships quickly with key stakeholders
- Confident in consultative conversations, influencing others, and handling objections
- Comfortable balancing sales, account management, and internal collaboration
- Curious and quick to learn new products and approaches
- Open to feedback and ready to adapt sales strategies
