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Salary: GBP 38,000 - 62,000 / annual
Ravio is a fast-growing European leader in compensation data and tools, helping companies build stronger teams through better pay decisions. The company serves over 1,200 clients and is expanding globally.
In this role, you'll join the Customer Success team supporting Ravio's customers across their full lifecycle—from implementation and value delivery through ongoing relationship building, renewals, and upselling. You'll own a portfolio of 300+ SMB accounts, responsible for maintaining account health, retaining customers, and growing revenue across your book using a hybrid of tech-touch engagement (automation, segmentation, one-to-many outreach) and high-touch relationship management where it matters most.
You'll work cross-functionally with operations, marketing, support, and product teams to share customer feedback and influence the product roadmap based on customer needs. This is a high-autonomy role with significant opportunity for professional growth within an early-stage, category-defining company backed by strong investors.
The team is collaborative, mission-driven, and values trust, respect, and integrity. You'll have the opportunity to work closely with founders and a highly ambitious group of smart individuals. The company offers 6 weeks work-from-anywhere per year and maintains a culture that balances focus with fun.
REQUIREMENTS:
- Proven experience managing a large, scale portfolio of customers using tech-touch tools and hands-on engagement
- Strong customer relationship building skills with ability to build rapport quickly and gain trust
- Commercial acumen, including comfort with negotiating, selling, and managing revenue/renewal targets
- Attention to detail and ability to leverage data for decision-making at individual and portfolio scale
- Sales or account management experience, including prospecting and multi-threading applied efficiently across high-volume portfolios
- Collaborative mindset and cross-functional working capability
- Nice to have: HR tech, rewards, or HR domain experience
- Nice to have: Language skills, preferably German or French
