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Payoneer, founded in 2005, is a global financial platform serving over 2,500 colleagues worldwide and customers in 190+ countries. The company simplifies cross-border business by removing friction from financial workflows—including global payments, compliance, multi-currency management, workforce management, working capital, and business intelligence.
You will own a portfolio of strategic B2B customers, driving retention, renewals, and expansion opportunities. Your responsibilities include leading commercial conversations (upsells, cross-sells, renewals), building relationships with C-level executives and senior stakeholders, and developing quarterly and annual account growth plans. You will deliver executive-level Quarterly Business Reviews with compelling storytelling, partner cross-functionally to resolve challenges and ensure seamless customer experiences, and track customer health and pipeline activity in CRM systems. Additionally, you will create customer success stories and case studies, identify strategic growth opportunities within existing accounts, and drive long-term customer success.
Payoneer's culture emphasizes acting as the customer's partner, taking ownership, continuous improvement, and building each other up as professionals and people.
REQUIREMENTS:
- Bachelor's degree, preferably in Business, Marketing, Communications, or related field
- 5+ years of experience in Customer Success, Account Management, or B2B Sales roles
- Data-driven with strong commercial mindset and proven experience driving revenue growth through customer retention and expansion
- Excellent negotiation, relationship-building, and stakeholder management skills
- Confident presenter with experience leading executive meetings and engaging senior decision-makers
- Strong organizational and planning abilities; capacity to manage multiple priorities and perform under pressure
- Customer-focused and proactive with strong sense of ownership and accountability
- Analytical thinker able to translate customer insights into strategic actions
- Experience using Salesforce or similar CRM platforms
PREFERRED QUALIFICATIONS:
- Experience in Enterprise Sales or Enterprise Account Management
- Background in Fintech, Payments, or SaaS environments
- Familiarity with customer lifecycle management and strategic account planning
- Knowledge of BPO or outsourcing industry in Philippines and/or Pakistan
- Knowledge of additional APAC languages
