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Payoneer is a global financial platform founded in 2005 that removes friction from cross-border business. The company serves customers and partners in over 190 countries, offering solutions spanning global payments, compliance, multi-currency management, workforce management, working capital, and business intelligence.
You will own a portfolio of strategic B2B customers, driving retention, renewals, and expansion opportunities. Your responsibilities include leading commercial conversations around upsells, cross-sells, and renewals; building and maintaining relationships with C-level executives and senior stakeholders; developing and executing quarterly and annual account growth plans; delivering executive-level Quarterly Business Reviews with compelling storytelling; partnering cross-functionally to resolve challenges and ensure seamless customer experience; tracking customer health and pipeline activity in CRM systems; creating customer success stories and case studies; and identifying strategic growth opportunities within existing accounts.
You will be expected to maintain a data-driven, commercial mindset with proven ability to drive revenue growth through customer retention and expansion. The role requires excellent negotiation, relationship-building, and stakeholder management skills, confidence in presenting to senior decision-makers, strong organizational abilities to manage multiple priorities under pressure, and analytical thinking to translate customer insights into strategic actions.
Payoneer operates with four core values: act as the customer's partner on the inside; do it and own it with fearless accountability; continuously improve to higher standards; and build each other up as professionals and people.
REQUIREMENTS:
- Bachelor's degree, preferably in Business, Marketing, Communications, or related field
- 5+ years of experience in Customer Success, Account Management, or B2B Sales roles
- Data-driven with strong commercial mindset and proven experience driving revenue growth through customer retention and expansion
- Excellent negotiation, relationship-building, and stakeholder management skills
- Confident presenter with experience leading executive meetings and engaging senior decision-makers
- Strong organizational and planning abilities with capacity to manage multiple priorities and perform under pressure
- Customer-focused and proactive with strong sense of ownership and accountability
- Analytical thinker able to translate customer insights into strategic actions
- Experience using Salesforce or similar CRM platforms
PREFERRED QUALIFICATIONS:
- Experience in Enterprise Sales or Enterprise Account Management
- Background in Fintech, Payments, or SaaS environments
- Familiarity with customer lifecycle management and strategic account planning
- Knowledge of BPO or outsourcing industry in Philippines and/or Pakistan
- Knowledge of additional APAC languages
