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BrightEdge is a leading enterprise SEO and content performance platform trusted by thousands of organizations across 80+ countries, including Microsoft and Visa. The platform combines powerful data and AI-driven insights to help customers plan, optimize, and measure campaigns based on real-time content performance.
As a Customer Success Manager for Search Marketing Analytics, you will drive impact for BrightEdge's most sophisticated customers throughout their lifecycle. You will evangelize the value of a well-implemented SEO analytics environment and ensure the platform is tailored to the multiple divisions of large organizations, serving as a strategic partner every step of the way.
Key responsibilities include:
- Turning customer data and digital marketing insights into strategies that improve brand visibility and business performance
- Analyzing customer data, identifying meaningful insights, and confidently presenting findings and recommendations to customer leaders and executives
- Understanding customer goals and translating them into effective platform workflows, reporting, research, and use cases
- Leading customer sessions, training teams across divisions, and driving platform adoption through ongoing education and strategic partnership
- Building strong relationships, identifying opportunities to increase platform value, and enabling advanced AI-powered use cases that support long-term customer success
This role requires 3 days per week onsite in the London office (Tuesday–Thursday). BrightEdge has 400+ global employees across 7 offices and fosters a collaborative, curious, and supportive environment.
Requirements:
- 5+ years of relevant experience managing multiple customer accounts, ideally in Customer Success, Digital Marketing, Analytics, or a related field
- Bachelor's degree required
- Data & Business Acumen: ability to uncover business needs, analyze data, develop insights, and present recommendations to customers and executive stakeholders
- Platform & Project Management: experience driving technology adoption, managing complex integrations, and partnering with technical and business stakeholders
- Digital Marketing Expertise: strong understanding of digital marketing with working knowledge of SEO
- Analytics Experience: enterprise experience with Tableau, Domo, Power BI, Adobe Analytics, or similar platforms
