SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Onside is operational intelligence for agriculture, helping agribusinesses manage biosecurity, health and safety, workforce, assets, environment and market access through a connected record of every person, property and movement. The company is ranked 38th on the Deloitte Fast 50 (2025) and named to Forbes Asia's 100 to Watch (2025), with 90,000+ properties mapped and 8M+ visits recorded across Australia, New Zealand and North America.
As Customer Success Manager, you will manage a portfolio of mid-market and enterprise agribusiness customers, helping each realize the value of Onside. You'll set goals aligned with their business and seasonal needs, support their teams and contractors in adopting Onside into daily on-site operations, and demonstrate return on investment before each renewal. Your primary outcome is ensuring customers see value, renew their contracts, and recommend Onside to others.
You'll use account health metrics and usage data to identify where to intervene early, coordinate with the Territory Manager on upsell opportunities when customers are ready to expand, and gather customer feedback to inform product roadmap decisions. Success in this role means building strong relationships with senior stakeholders, creating effective success plans, and driving adoption across multi-site customer operations.
Onside operates four days per week from the Melbourne office (office-first by design), with AI tools integrated into workflows, a connection and capability fund for professional growth, strong company rhythms, and a notably generous parental leave policy.
REQUIREMENTS:
- Experience helping mid-market or enterprise B2B SaaS customers realize value
- Track record of customers who renew year after year
- Experience lifting adoption across multi-site customers
- Comfort using health and usage data to set priorities
- Confidence building success plans with senior stakeholders
- Ability to provide honest feedback early and stay steady during account challenges
