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OneTrust is seeking a Customer Success Manager to join its Customer Experience team, covering the Nordics and Benelux region. You will serve as a strategic advisor to a portfolio of enterprise customers, helping them maximize the value of their OneTrust investment and achieve their business objectives.
In this role, you will establish and nurture executive relationships, drive product adoption and value realization, and align OneTrust's governance and AI solutions to customer priorities. You will work cross-functionally with Sales, Product, Professional Services, Support, and Engineering teams to help customers achieve measurable outcomes and scale their trust, privacy, risk, and compliance programs.
Key responsibilities include:
- Building trusted advisor relationships with customer stakeholders and executive sponsors throughout the customer lifecycle
- Identifying and discussing business objectives and key priorities with customers
- Delivering proactive communication and managing mission-critical escalations
- Aligning customer roadmaps with OneTrust's product roadmap
- Advocating for customer priorities with Product and Engineering teams
- Understanding each customer's industry and trust management strategy to maximize platform value
- Delivering strategic business reviews to customer executives
- Managing an account portfolio to Net ARR outcomes, balancing retention and growth
- Communicating ROI and ensuring customers fully leverage their subscription
You bring 3-4+ years of client-facing experience in a CSM, professional services, or technical consulting role. You are an excellent communicator who can tailor messaging to different stakeholders, skilled at influencing cross-functional teams, and empathetic to customer pain points. You thrive in fast-paced environments, handle business-critical issues with composure, and are motivated to drive outcomes for your customers. Experience working with multiple stakeholders within enterprise accounts and proven success building relationships at all organizational levels is essential.
