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Salary: USD 120,000 - 0 / annual
GoGuardian is seeking a Customer Success Manager to drive customer retention, renewals, and revenue growth for mid-market and enterprise school districts in the West Region, supporting Central California accounts.
In this role, you will own the complete customer lifecycle for assigned accounts, focusing on renewals, expansion opportunities, and strategic account planning. You'll serve as the primary point of contact and trusted advisor for your customers, ensuring GoGuardian's learning solutions consistently meet and exceed their needs.
Key responsibilities include:
- Driving high renewal rates by proactively managing customer relationships, identifying challenges early, and securing contract renewals before expiration
- Identifying and executing expansion and cross-sell opportunities to drive account growth and revenue
- Guiding new customers through onboarding and product adoption, ensuring smooth implementation and platform utilization
- Monitoring customer health through usage analytics and engagement metrics, forecasting churn risks and growth opportunities
- Acting as a strategic customer advocate, understanding district goals and partnering with internal teams to deliver solutions
- Managing your sales pipeline in Salesforce with high accuracy, maintaining detailed data hygiene, and forecasting opportunities
- Meeting or exceeding quarterly and annual ARR targets for renewals, expansions, and cross-sells
- Collaborating with New Business Managers to develop and execute Strategic Growth Plans for your region
- Providing exceptional customer experience through responsive, knowledgeable, and proactive engagement
- Advocating for customer needs across internal teams, including Product, to continuously improve the platform
You'll work within a remote, mission-driven team focused on improving K-12 learning environments. The role requires balancing customer success with revenue accountability, owning both relationship management and quota achievement.
Requirements:
- 3+ years of experience in Customer Success, Account Management, or client-facing sales roles
- Deep understanding of GoGuardian's full product suite and ability to align solutions to district needs
- Proficiency in Salesforce, including managing forecasts and building reports to inform account strategy
- Skilled in navigating customer objections and negotiating toward value-based outcomes
- Proven track record owning renewal and expansion motions, consistently delivering against ARR targets
- Ability to work cross-functionally with channel and sales teams
- Strong attention to detail with excellent sales data hygiene practices
- Initiative and adaptability in a fast-paced, dynamic environment
- Passion for impacting the education landscape
