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Searchable is an agentic marketing platform that helps brands measure and optimize their visibility across AI search engines (ChatGPT, Claude, Perplexity, Google AI Overviews). The company has reached $5M ARR in 10 months and is backed by top angels and VCs.
You will own a book of mid-market brands and agencies through their full lifecycle: onboarding, adoption, renewal, and expansion. This is an active, strategic role—not a support seat. You'll manage a larger account portfolio with faster sales cycles, requiring strong judgment about where to invest your time.
Key responsibilities include:
- Onboarding new customers and getting them to first meaningful results quickly (prompt sets, competitor tracking, visibility baseline within weeks)
- Running focused business reviews that connect AI Search visibility, sentiment, and referral traffic to customer goals, scaled by account size and potential
- Prioritizing your book using usage and health data to spot and mitigate renewal risk early
- Owning a high volume of renewals and driving expansion (additional prompt volume, new brands, new markets, agency clients)
- Building multi-stakeholder relationships up to Director and Head of Marketing level
- Designing and executing one-to-many programs (onboarding webinars, templated reviews, office hours, automated check-ins) to scale value delivery
- Converting one-off customer solutions into reusable playbooks, templates, and reporting for the team
- Bringing customer insights and patterns to Product, Engineering, and Marketing with specific, evidence-backed feedback
- Maintaining accurate account records for team continuity
The company operates office-based five days per week near London Bridge and values startup culture, radical ownership, and solving hard problems.
Requirements:
- 3–4 years in Customer Success, account management, or client services at a B2B SaaS company or agency
- Proven experience managing a large book of SMB or mid-market accounts with a track record of owning renewals and driving expansion against targets
- Strong written communication skills (from brief recaps to scalable email sequences and account plans)
- Comfort with data: ability to extract insights from dashboards, explain them clearly, and use them to prioritize time
Strong plus factors:
- Agency background, especially in SEO, content, or performance marketing
- Hands-on familiarity with SEO, AI Search, Google Analytics, or Google Search Console
- Experience building scaled or digital-touch CS programs (webinars, in-app guidance, automated lifecycle emails)
- Early-stage startup experience building processes from scratch
