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Iru is an AI-powered security and IT platform that unifies identity & access, endpoint security & management, and compliance automation for fast-growing companies. The platform is used by leading tech companies including Cursor, Vercel, Lovable, Replit, and Mercor, and partners with ServiceNow and AWS. Iru raised $100M in July 2024 from General Catalyst at an $850M valuation and is backed by top-tier investors including Tiger Global, Felicis, Greycroft, and First Round Capital.
As a Customer Success Manager for Mid Market, you will own a high-volume portfolio of commercial customers, serving as a trusted advisor to help them achieve measurable success with Iru's platform. Your primary responsibilities include leading onboarding and enablement at scale, driving product adoption across customer accounts, and proactively engaging customers to ensure they realize value quickly from the unified platform.
You will focus on retention across a large book of business, identifying expansion opportunities within existing accounts, and delivering a consistent, high-quality customer experience. This role requires strong product knowledge, a customer-first mindset, and the ability to manage multiple customer relationships simultaneously while maintaining high satisfaction and engagement levels.
The position is based in Miami with a hybrid work arrangement, allowing you to collaborate with a performance-driven team while maintaining flexibility. You will work closely with product, engineering, and sales teams to ensure customer success and gather feedback to drive product improvements.
