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Harvey is an AI platform transforming legal and professional services by combining frontier agentic AI, enterprise-grade infrastructure, and deep domain expertise. Founded in 2022 and backed by world-class investors, the company is scaling rapidly and defining a new category in real time.
As a Mid Market Customer Success Manager based in Munich, you will own value realization for enterprise and mid-market customers, helping top law firms and legal departments integrate AI into daily workflows. You'll act as a trusted expert guiding customers through adoption, identifying use cases, and transforming how legal work gets done.
Key responsibilities:
- Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, and ensure optimal use of AI solutions
- Training & Enablement: Champion Harvey's capabilities with end users and position it as essential to strategic legal work
- Relationships: Navigate complex organizations as the primary contact, foster internal champions, engage executive buyers, and build loyal advocates
- Success Metrics: Align customers on adoption rates, measurable value, and positive AI experiences to ensure ROI and value realization
- Expansion & Renewal: Collaborate with Account Executives to maintain renewal readiness and drive expansion opportunities
- Product Feedback: Represent customer needs internally and relay insights to Product and Engineering teams
Harvey operates with three core values: Decisiveness (acting quickly on clear judgment), Simplicity (believing it scales), and Job's Not Finished (never satisfied with the status quo). The team moves fast, takes ownership, and is deeply committed to the mission.
Requirements:
- 3-4+ years in customer-owning roles at tech or SaaS platforms
- Comfort adapting in high-speed change and growth environments
- Strategic planning and revenue-based prioritization skills
- Ability to manage high volume of customer-facing projects and timelines
- Experience running in-person meetings with executives
- Organizational mapping and stakeholder influence capabilities
- Track record driving key customer metrics and outcomes
- Experience owning revenue, expansion, and renewal targets
- Strong point of view and proactive self-management
- Cross-functional collaboration experience with Product and Sales teams
About Harvey
Legal / Compliance / Risk; AI / Data / Infrastructure — AI platform for legal and professional services work.
