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Praxipal develops AI-powered healthcare professionals for modern medical practices. The company's flagship product, Luna, is an AI receptionist that automates patient communication in medical practices. As market leader in orthodontics and backed by a major funding round ($6.7M seed from HV Capital), Praxipal is scaling into additional medical specialties.
As Customer Success Manager, you will own the end-to-end customer lifecycle for medical practices using Luna. You will conduct remote and in-person onboarding sessions with doctors and practice teams, providing training on effective collaboration with the AI receptionist. You serve as the primary point of contact for all customer inquiries, maintaining close communication with clients while monitoring product data to ensure retention and identify upselling opportunities. You will triage customer requests and escalate technical requirements to the Forward Deployed Engineers team. Your role directly drives commercial success by ensuring practices achieve their goals with the product.
The company operates as a lean, high-talent team with emphasis on speed, intensity, and collaboration across functions. You will work closely with team members named Julius, Lisa, and Daniel. The culture emphasizes daily in-office presence for knowledge-sharing and team growth.
REQUIREMENTS:
- 1–3 years of Customer Success experience, including full customer lifecycle responsibility (onboarding through renewal)
- Excellent organizational skills with high standards for quality and attention to detail
- Clear, persuasive, and empathetic communication (written and verbal)
- Data-driven mindset: make decisions based on metrics and analytics; proactively steer customers using data
- Experience with CRM systems (e.g., HubSpot) and reporting/analytics tools
- Native-level German language proficiency
