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Salary: USD 35,000 - 40,000 / annual
Owner is an AI-native platform helping local business owners (starting with restaurants) succeed by consolidating tools for websites, online ordering, CRM, POS, and more. The company has generated tens of millions in revenue since 2020, processed over a billion dollars in orders, and helped 20,000+ restaurant owners save nearly $200 million in fees.
You will join as a Customer Success Manager managing a portfolio of 120+ customers across all lifecycle stages, with primary focus on at-risk segments to maximize adoption, deliver value, and reduce churn. You'll drive revenue retention and customer engagement while uncovering expansion opportunities and generating brand ambassadors.
Key responsibilities include delivering world-class customer experience in collaboration with Launch and Support teams, providing strategic personalized advice to improve customer ROI, reducing churn through enhanced satisfaction, refining health metrics, and expanding Owner's footprint through growth opportunities. You'll also provide valuable feedback to cross-functional teams to shape product and offerings.
Required: 2+ years in Customer Success or Account Management with proven track record of results. Experience with CS tools (Salesforce, Sales Loft, TalkDesk, Gong, Loom, Metabase). Background in B2B2C, ideally food/hospitality and technology. Full English fluency. Bonus: restaurant industry experience.
You should excel at high-volume daily calls/meetings, objection handling, context-switching, data interpretation, strategic thinking, pipeline prioritization, and navigating ambiguity with grit and adaptability. Owner is remote-first, globally distributed, headquartered in San Francisco with a sales hub in Toronto.
