SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Citrine Informatics is an AI-driven SaaS platform company specializing in materials and chemicals informatics. The company uses artificial intelligence to help customers develop sustainable, high-performing materials and chemicals. Citrine serves 10 of the top 20 chemical companies globally and has created over $100 million in value for customers. The platform is a no-code SaaS solution that empowers product developers and R&D teams to accelerate their work through chemically-aware data management and AI tools.
As a Customer Success Manager L3, you will be a senior member of the Commercial team responsible for managing and orchestrating the customer journey for assigned accounts. Your primary responsibilities include ensuring customers achieve their desired outcomes with the Citrine platform, managing customer relationships, implementing best practices, and capturing value demonstrations. You will serve as the primary liaison between customers and internal teams, including materials informatics engineers, sales representatives, and product development teams.
Key responsibilities include: daily customer interactions and collaboration with cross-functional internal teams; proactive account management and relationship building; orchestrating customer implementations and rollouts across data science, R&D, and product development organizations; gathering product feedback and insights; managing customer success metrics and expansion opportunities; and navigating seamlessly between customer, internal team, and executive interactions.
You are expected to be a proactive, people-focused professional with strong communication skills, unrelenting professionalism, and the ability to leverage project teams to deliver exceptional customer outcomes. The role requires deep understanding of customer needs, ability to translate technical capabilities into business value, and skill in managing complex stakeholder relationships across multiple organizational levels.
