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Forter is seeking an Enterprise Customer Success Manager fluent in Japanese and English to support the company's expansion in the Japanese market. This is a client-facing role responsible for managing a portfolio of enterprise accounts, ensuring customer satisfaction, driving renewals, and identifying expansion opportunities.
Key responsibilities include:
- Onboarding and enabling clients on Forter's platform and technology, with ongoing training and support
- Conducting monthly and quarterly business reviews with client executives to communicate product performance and ROI
- Building advocacy through reference calls, case studies, and turning clients into active promoters
- Identifying and collaborating with the Sales team on upsell opportunities
- Owning retention metrics for your book of business and managing the renewal process
- Sharing customer insights with Product and leadership teams to inform roadmap decisions
- Coordinating with the Support team on technical inquiries and troubleshooting
- Maintaining accurate CRM data for leadership visibility
You'll need 3-4 years of post-implementation customer success or account management experience in the Japanese market, with demonstrated expertise in leading business reviews, understanding client objectives, and collaborating cross-functionally. Experience in SaaS, payments, fraud, or fintech is a plus. The role requires autonomy, stakeholder management skills, and the ability to thrive in a fast-paced startup environment.
