SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Lumafield is seeking a Customer Success Manager to drive adoption and retention of its industrial CT scanning platform among manufacturing and engineering teams. In this role, you will be the primary point of contact for a portfolio of enterprise and mid-market customers in the industrials sector, ensuring they achieve measurable value from Lumafield's AI-driven inspection and analysis tools.
You will own the customer lifecycle from onboarding through expansion, working closely with engineering teams at customer sites to understand their product development and manufacturing challenges. Your responsibilities include:
- Developing and executing customer success plans tailored to each account's goals
- Conducting regular business reviews to track KPIs, usage metrics, and ROI
- Identifying upsell and cross-sell opportunities as customers mature on the platform
- Collaborating with product and engineering teams to gather customer feedback and inform roadmap priorities
- Serving as the voice of the customer internally, advocating for feature requests and improvements
- Managing customer health metrics and proactively addressing churn risks
- Training customer teams on best practices for non-destructive testing, data analysis, and platform workflows
You should have 3–5 years of customer success, account management, or technical sales experience, ideally in B2B SaaS, hardware, or manufacturing software. A background in engineering, manufacturing, or industrial technology is a plus. You are comfortable with technical concepts, can build credibility with engineering-focused buyers, and thrive in a consultative, relationship-driven environment.
Lumafield was founded in 2019 to revolutionize manufacturing by making advanced industrial CT scanning and AI-driven inspection accessible to every industry. The company is headquartered in Cambridge, MA, with an office in San Francisco.
