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Salary: USD 33,600 - 56,700 / annual
Hudl is seeking a Customer Success Manager II to join the sales team, focusing on customer renewals at the NCAA Division II and Division III level. You will manage a portfolio of school and conference accounts across the United States, working directly with coaches, athletic directors, and commissioners within your territory while collaborating with two Account Executives.
In this role, you will develop strong customer relationships and become a trusted partner for your accounts. You'll be involved in all aspects of support and account management, including product demonstrations, customer education, and engagement activities. Throughout the year, you'll work toward quarterly and yearly renewal and engagement targets, running meetings to understand client needs and identify upselling opportunities for additional services.
The role requires 3 days per week in the Lincoln office, with the remainder of your time spent on customer engagement and account management activities. You'll balance multiple responsibilities including holding effective business reviews with customers, supporting customers with unique product issues, advising on workflow best practices, and identifying expansion opportunities.
Hudl is a sports technology company that helps teams from around the world see their game differently through video capture, data analysis, highlight sharing, and related products. The company emphasizes a strong culture of learning, autonomy, and work-life harmony.
REQUIREMENTS:
- Previous experience in a client-facing role, preferably in a technology company
- Experience working with coaches and buyers in the high school, collegiate, and/or professional sports industry
- Experience with Hudl products
- Technology savvy with ability to understand products and communicate their value to clients
- Experience with Salesforce and Salesloft is helpful
- Strong communication skills for internal and external stakeholder engagement, including handling difficult conversations
- Excellent time management skills to balance multiple responsibilities
- Growth mindset and willingness to develop professionally
NICE-TO-HAVES:
- Cross-functional collaboration experience with customer support, product, and operations teams
- Coaching and/or athletics background
- Solution-oriented problem-solving ability
