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Salary: GBP 25,585 - 49,450 / annual
Hudl is seeking a Customer Success Manager I to drive retention and expansion within the non-league and grassroots football market across the UK, Scandinavia, and Africa. You will manage a portfolio of accounts, ensuring customers maximize their return on investment from their subscriptions and achieve their goals through effective product engagement.
Key Responsibilities:
- Develop and maintain strong customer relationships by maximizing product engagement and becoming a trusted partner for your accounts
- Provide comprehensive support and account management, including product demonstrations, customer education, and engagement activities
- Work toward monthly, quarterly, and yearly renewal targets by running strategic meetings to understand client needs, identify opportunities for improved product usage, and uncover upselling opportunities
- Collaborate with Account Executive colleagues to capitalize on market opportunities and drive commercial growth
- Travel consistently to visit customers, with expectations of up to 50% travel time
- Work primarily in-office at the London office with flexibility to coordinate your schedule with your team
About Hudl:
Hudl is a sports technology company that helps teams capture video, analyze data, and share highlights. The company is recognized as one of Newsweek's Top 100 Global Most Loved Workplaces and emphasizes a culture of autonomy, professional development, and work-life harmony.
Requirements:
- Proven experience in a client-facing role, preferably in a technology company
- Good understanding of the non-league and grassroots football market in the UK
- Excellent communication and presentation skills
- Technology-savvy with understanding of technical concepts (e.g., APIs) to pitch to clients
- Strong relationship-building capabilities
- Willingness and ability to travel up to 50% of the time
Nice-to-Haves:
- Background in the sports industry or personal sports experience
- Salesforce CRM experience
- Proactive approach to customer success
- Analytical skills with comfort reviewing user behavior and engagement metrics
- Self-starter mentality with ability to take initiative
- Project management and multitasking capabilities
