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n8n is an open workflow orchestration platform built for the AI era, enabling technical teams to automate faster with the freedom of code and speed of no-code. The company has grown to 260+ employees across Europe and the US, backed by top investors including Sequoia and SAP, with a $5.2bn valuation and 650,000+ active developers in its community.
As a Customer Success Manager for the Guided segment, you will serve as the primary post-sales partner for a portfolio of approximately 30 enterprise accounts across the US West Coast region. You'll guide customers from onboarding through scaled adoption and long-term expansion, running a strong operating cadence including kickoffs, success planning, executive business reviews, adoption reviews, and renewals.
Key responsibilities include:
- Owning a portfolio of enterprise customers as the primary post-sales partner across onboarding, adoption, and renewal
- Leading customer kickoffs and success planning, aligning stakeholders on goals, timelines, and measurable outcomes
- Driving onboarding and enablement across technical and business audiences to accelerate time-to-value
- Establishing a strong operating cadence (health checks, executive syncs, QBRs) using customer data and adoption insights
- Monitoring customer health and product usage signals to proactively identify risks and manage escalations
- Quantifying and communicating business value throughout the customer lifecycle, building ROI narratives
- Identifying and progressing expansion opportunities (upsell/cross-sell) in partnership with Account Executives
- Partnering with Support, Solutions Engineering, and Product teams to resolve blockers and deliver seamless customer experience
- Providing structured feedback to Product and Engineering teams to shape roadmap priorities
REQUIREMENTS:
- Enterprise customer success experience: proven track record managing a portfolio of enterprise SaaS customers, running kickoffs, onboardings, stakeholder alignment, and QBRs end-to-end
- Technical fluency: ability to engage credibly with IT and engineering stakeholders on APIs, integrations, authentication, environments, and automation architecture
- Commercial acumen: experience supporting renewals and expansion opportunities with a track record of driving retention and growth outcomes
- Value & outcomes mindset: comfortable translating product usage into measurable business outcomes, ROI, and executive-ready narratives
- Operational rigor: structured operating cadence management, competing priority management, and strong stakeholder alignment
- Clear, high-trust communication: ability to communicate effectively with both technical builders and executive stakeholders
- Cross-functional leadership: effective partnership with Sales, Support, Solutions Engineering, and Product teams
- Builder mindset: thrives in fast-moving environments, takes ownership, and enjoys building processes as the company scales
Nice-to-haves include automation/AI curiosity, startup/scale-up experience, multi-region collaboration experience, technical or STEM education, and familiarity with n8n or similar workflow automation platforms.
