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Salary: USD 73,760 - 92,240 / annual
Planet designs, builds, and operates the largest constellation of imaging satellites in history, delivering empirical geospatial data via a cloud-based platform to commercial, environmental, and humanitarian sectors. The company controls every component of hardware design, manufacturing, data processing, and software engineering.
The Customer Success Manager (CSM) on the Global Tech Touch team will manage global small-customer business and partner relationships across EMEA and AMER regions. This role focuses on retaining and expanding customers efficiently through Planet's low-touch model, requiring a self-starter who is a creative thinker and excellent communicator with a human-centered approach to drive customer value realization.
Key responsibilities include:
- Ensure customers adopt and realize value from Planet's products
- Provide low-touch onboarding and training experiences
- Deliver support and timely solutions aligned with the low-touch model
- Maintain consistent communication with clients throughout the contract lifecycle, escalating issues as needed
- Collaborate with Finance, Product, Sales, and other cross-functional teams
- Set appropriate expectations and direct clients to relevant resources
- Negotiate and execute timely contract renewals and expansions
- Identify upselling and product expansion opportunities
This is a full-time, hybrid role requiring 3 days per week in either the San Francisco or Arlington, VA office.
Requirements:
- 2+ years of relevant work experience
- Bachelor's degree in a relevant field
- Good working knowledge of geospatial technologies, GIS, or Remote Sensing, including ability to manipulate geometries, convert file types, and perform basic GIS operations (QGIS, ESRI, etc.)
- Experience working with GIS applications (QGIS, ESRI, Google Earth Engine, etc.)
- Excellent verbal and written communication skills in English
- Ability to successfully communicate and coordinate with international customers and sales teams
- Creative problem-solving skills and proactive work style
- Ability to multitask and prioritize requirements
- Aptitude to adapt to change
Desirable qualifications:
- Working knowledge of Salesforce (SFDC) and its application across the customer lifecycle and contract renewal
- Sales negotiation skills
