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Salary: USD 85,600 - 106,960 / annual
Planet designs, builds, and operates the largest constellation of imaging satellites in history, delivering empirical geospatial data via a cloud-based platform to commercial, environmental, and humanitarian sectors. The company controls every component of hardware design, manufacturing, data processing, and software engineering.
The Customer Success team is seeking a Customer Success Manager (CSM) on the Global Tech Touch team to manage global small-customer business and partner relationships in the EMEA and AMER regions. The mission is to retain and expand customers efficiently through Planet's low-touch model.
The ideal candidate is a self-starter, creative thinker, and excellent communicator with a human-centered approach to drive value realization and return on client investment. You will grow expertise in remote sensing, GIS, and geospatial imagery products to become the customer's go-to Planet ambassador.
Key responsibilities include:
- Ensure customers adopt and realize value from Planet's products
- Provide low-touch onboarding and training experiences
- Deliver support to ensure successful service delivery according to the low-touch model
- Communicate consistently with clients throughout the contract lifecycle, escalating issues as needed
- Collaborate closely with Finance, Product, Sales, and other cross-functional teams
- Set appropriate expectations and redirect clients to relevant resources
- Initiate negotiations and execute timely contract renewals and expansions
- Identify upselling and product expansion opportunities
This is a full-time, hybrid role requiring 3 days per week in the San Francisco or Arlington, VA office.
Requirements:
- 2+ years of relevant work experience
- Bachelor's degree in a relevant field
- Good working knowledge of geospatial technologies, GIS, or Remote Sensing, including ability to manipulate geometries, convert file types, and perform basic GIS operations (QGIS, ESRI, etc.)
- Experience working with GIS applications (QGIS, ESRI, Google Earth Engine, etc.)
- Excellent verbal and written communication skills in English
- Ability to successfully communicate and coordinate with international customers and sales teams
- Creative problem-solving skills and proactive work style
- Ability to multitask and prioritize requirements
- Aptitude to adapt to change
Desirable qualifications:
- Working knowledge of Salesforce (SFDC) and its application across the customer lifecycle and contract renewal
- Sales negotiation skills
