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ComplyAdvantage is seeking a French-speaking Customer Success Manager to join their customer success team in London. You will manage a portfolio of strategic French-speaking customers throughout their entire lifecycle, from onboarding and training through adoption and ongoing success. As the dedicated contact for your clients, you will own the overall relationship and ensure successful implementation plans are in place for new customers, coordinating with their technology, compliance, and risk teams.
Your responsibilities include providing proactive support to increase adoption and utilization, minimizing churn, and ensuring renewals. You will drive cross-sell and upsell opportunities to expand contract revenue in collaboration with the sales and account management teams. You'll play a primary role in shaping the product roadmap based on customer feedback, support new feature rollouts with training and communications, and contribute to market development initiatives including content creation and product requirement definition.
You will function as the voice of the customer internally, providing feedback on how ComplyAdvantage can better serve its clients. The ideal candidate has 2-4 years of experience in a similar or adjacent customer-facing role, with proven success working with mid-market accounts in B2B environments. You should be comfortable engaging with C-suite stakeholders, understand client business objectives, and possess strong process management and relationship coordination skills. French language proficiency at native or near-native level is essential. Experience with APIs, cloud platforms, project management, and startup environments is valued.
ComplyAdvantage is a London-headquartered fintech company backed by Balderton Capital, Index Ventures, Ontario Teachers' Pension Plan, Goldman Sachs, and Andreessen Horowitz. The company provides AI-powered anti-money laundering and compliance solutions used by over 3,000 enterprises across 75 countries. Benefits include equity, unlimited time off, annual learning budget, home office setup budget, enhanced parental leave, BUPA medical coverage, and pension contributions.
